Notes from the practice floor.
Practical perspectives from the senior advisors at PPS — drawn from three decades of British Columbia dental consulting and the 10-phase roadmap we use inside every engagement.
- Phase 01 · Financial Diagnostics
The Hidden Merchant Fee: A Costly Oversight for Dentists
A recent Preliminary Practice Assessment uncovered a practice quietly paying 8% in merchant fees for years. It is not the first time we have seen it — and it will not be the last.
June 2, 2026Read · 5 min - Phase 04 · Hygiene Optimization
Why a Hygiene Optimization Program Is the Highest-Leverage Move in Your Practice
Hygiene is more than recare — it is the engine that drives diagnosis, restorative production, retention, and trust. When the department is optimized, the whole practice lifts with it.
May 12, 2026Read · 7 min - Phase 01 · Financial Diagnostics
Financial Diagnostics: Knowing Where Every Dollar Goes
Most practices are profitable. Very few owners can tell you why. A real financial diagnostic turns the P&L from a tax document into a decision-making tool.
April 28, 2026Read · 6 min - Phase 02 · Front Office Conversion
Front Office Conversion: Turning Inquiries into Kept Appointments
Your marketing is working harder than you think. The leak is almost always at the phone, the schedule template, and the recall list — not at the top of the funnel.
April 14, 2026Read · 5 min - Phase 03 · Treatment & Case Acceptance
Case Acceptance Is a Communication System, Not a Sales Pitch
Patients accept care from teams they trust. Trust is built through clear communication, consistent language, and a treatment-planning process that respects the patient's pace.
March 31, 2026Read · 6 min - Phase 10 · Transition Planning
Transition Planning: Start a Decade Before You Think You Need To
The value you receive at transition is built — or eroded — over the ten years before the sale. Owners who plan early get materially better outcomes.
March 17, 2026Read · 6 min